Terms of Service

These Terms of Service govern your access to and use of Prism and related websites, applications, command-line tools, agent surfaces, APIs, and other services offered by Prism Technologies Inc.

By creating an account, launching a Prism workspace, connecting over SSH, taking a snapshot, or otherwise using the service, you agree to these Terms.

If you are using Prism on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

Prism is managed Hermes hosting. Each Prism account comes with a workspace where the Hermes agent runs on a real Linux machine with a persistent filesystem, sudo access, a network connection, and pre-installed tooling such as Bun, Node, Python, git, ffmpeg, and the Prism CLI. The Hermes agent runs commands inside that workspace to ship code and media on your behalf.

The service may also include snapshots, forks, web and SSH access, integrations, and connections to third-party AI model providers, infrastructure providers, payment processors, and storage services.

We may update, modify, suspend, or discontinue parts of the service at any time, including pre-installed tooling, workspace specifications, available regions, pricing, plan limits, and feature access.

You are responsible for maintaining the confidentiality of your account credentials, SSH private keys, and any secrets you place in a Prism workspace, and for all activity under your account. You must provide accurate account and billing information and keep it current.

You may not use Prism if you are prohibited from doing so under applicable law or if your account has been suspended or terminated for violating these Terms.

Prism is offered through free plans, paid subscriptions, usage-based charges, and other paid features. Plans set limits on items such as concurrent workspaces, idle timeout, snapshot storage, bandwidth, and the compute time the Hermes agent and your workspaces may consume.

Compute time, snapshot storage, bandwidth, and similar resources accrue while your workspaces are running, stored, or transmitting data, whether or not the agent is actively executing a task. Idle workspaces continue to bill until they are stopped or until they reach the idle timeout in your plan.

Subscription charges renew automatically unless canceled before the renewal date. Canceling a subscription prevents future renewals but does not automatically refund the current billing period or stop usage charges already accrued.

All purchases, subscriptions, usage charges, and other paid access to Prism are final and non-refundable once the underlying compute time, snapshot storage, bandwidth, or other metered resources associated with the purchase or billing period have been consumed or reserved by your workspaces or by the Hermes agent acting on your behalf.

Resources are consumed when your workspace runs, snapshots are stored, data is transferred, or the agent executes a task, whether or not you ultimately use, keep, publish, or are satisfied with the resulting work. We do not provide refunds for unused time in a subscription period, partially used billing periods, dissatisfaction with agent output, changes of mind, accidental use, workspaces you forgot to stop, or unused plan allowances, except where required by law.

If a workspace becomes unusable because of a technical error that Prism determines is eligible for credit, we may restore the affected compute time, storage, or bandwidth to your account. Restored resources are not a cash refund and do not entitle you to a refund of subscription fees, usage charges, or other payments.

Resources may not be restored where a failure or block is caused by your code, your configuration, your input, account misuse, prohibited activity, third-party provider policy enforcement, or any other case where Prism or its providers incur costs for handling the workload.

You are responsible for the code, scripts, files, datasets, packages, prompts, instructions, credentials, and other content you or the Hermes agent place in a Prism workspace, and for the actions the agent takes on your behalf. You represent that you have the rights needed to submit that content and to operate the resulting workloads.

You retain ownership of your code and data. We process them only to operate the service, run the agent, execute the commands you authorize, deliver media, troubleshoot, prevent abuse, and meet legal obligations. We do not use the contents of your workspace or your agent transcripts to train foundation models.

The Hermes agent and AI-generated output may be inaccurate, incomplete, offensive, similar to output generated for other users, or unsuitable for your intended use. The agent operates a real machine with sudo access, so commands it runs can delete files, install software, send network traffic, or otherwise change state in your workspace. You are responsible for reviewing what the agent does and what it produces before relying on it, publishing it, or pushing it to systems outside Prism.

You may not use Prism, including any workspace you operate, to violate law, infringe intellectual property or privacy rights, create or distribute harmful or illegal content, impersonate others, bypass safety systems, or attempt unauthorized access to Prism or third-party systems.

You may not use Prism for cryptocurrency mining; password cracking; sending unsolicited bulk email or SMS; hosting malware, phishing infrastructure, command-and-control servers, or open proxies; performing denial-of-service or other network attacks; scanning systems you are not authorized to scan; or generating excessive load designed to abuse our metering or the resources of our infrastructure providers.

You are responsible for ensuring that any inbound or outbound traffic from your workspaces complies with applicable law and with the policies of the networks and services involved. We may inspect, throttle, block, or terminate workloads, requests, or workspaces when we reasonably believe activity violates these Terms, provider policies, or applicable law.

Prism depends on third-party providers for cloud compute, networking, storage, AI models, payments, observability, and other infrastructure. Your use of the service may be affected by third-party availability, limitations, policy enforcement, outages, latency, and pricing changes.

Certain workloads or requests may be rejected, throttled, or blocked by third-party providers. If a provider charges Prism for a blocked or policy-enforced workload, the related usage may remain non-refundable.

We aim to keep Prism available and reliable, but we do not guarantee uninterrupted or error-free service. Features may be experimental, delayed, rate-limited, or unavailable, and individual workspaces may experience reboots, migrations, or maintenance windows.

We are not responsible for losses caused by downtime, failed agent runs, lost or corrupted workspace state, delayed processing, provider outages, or unavailable features, except where required by law. You are responsible for backing up or exporting any work that you cannot afford to lose.

You may stop, snapshot, fork, or destroy your Prism workspaces at any time, and you may close your account at any time. We may suspend or terminate your account or specific workspaces if you violate these Terms, create risk for Prism or other users, fail to pay amounts owed, or use the service in a way that may cause legal or operational harm.

On termination, we begin deletion of your Prism workspaces and snapshots. Encrypted backups and logs may persist for a limited window for disaster recovery and abuse investigation, after which they are overwritten or deleted on a rolling basis.

Termination does not entitle you to a refund for used compute time, snapshot storage, bandwidth, partially used billing periods, or previously paid fees, except where required by law.

Prism is provided on an as-is and as-available basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability, including any warranties regarding agent behavior or the suitability of agent output for any particular task.

To the fullest extent permitted by law, Prism Technologies Inc and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities arising from your use of the service, agent activity in your workspaces, or your reliance on agent output.

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify users. Your continued use of Prism after changes become effective means you accept the updated Terms.

Questions about these Terms can be sent through Prism support.